Booking Terms

The Great Ocean Ecolodge accepts bookings according to the following terms:

Validity

The prices listed on this website are based on the costs current at the time of publishing. The Great Ocean Ecolodge reserves the right to alter these prices at any time. The land price of your trip is guaranteed when your booking is confirmed (on payment of your deposit). All information is accurate to the best of our knowledge at the time of publication. Please note that changes to bookings may occur and the Great Ocean Ecolodge will make every effort to keep you informed of any changes, but cannot be held liable for alterations made to any tariffs, packages or bookings. Our website will contain the most up to date information on all experiences.

Booking and Payment

These cancellation charges and policies become active upon placement of booking. In some cases we might have an individual agreement with our partners. Cancellation payments are on the same terms as ordinary bookings – eg 30 days net.

Currency

All prices are in Australian dollars (A$).

Deposit

A 50% deposit is required at the time of booking to confirm your reservation with the balance payable 30 days prior to your arrival. Bookings made within 30 days of arrival require 100% of total booking cost.

Cancellation by the guest

Loss of monies paid applies to all cancelled reservations. The date of trip cancellation is the date on which the written cancellation is received by the Great Ocean Ecolodge. The loss of monies paid is as follows:

  • 30 days or more prior to booking date — Loss of deposit or credit to another booking within 90 days.
  • Less than 30 days prior to booking date — 100% of total booking cost

No refunds will be made if you voluntarily leave the Great Ocean Ecolodge for any reason prior to your schedule departure date. Refunds will be at the discretion of the Great Ocean Ecolodge if you are involuntarily forced to leave a trip for any reason. No refunds will be made for any accommodation, transport, sightseeing, meals or services booked and not utilised. You are strongly advised to take out cancellation insurance at the time of booking which will cover cancellation penalties in certain circumstances (Please Note: such insurance does not cover a change of mind).

Cancellation by the Great Ocean Ecolodge

The Great Ocean Ecolodge reserves the right to cancel any booking at any time prior to departure due to terrorism, natural disasters, acts of God, political instability or other external events which make it unviable or unsafe for the Great Ocean Ecolodge to operate.

If the Great Ocean Ecolodge cancels a confirmed booking you may choose between alternative dates and/or and alternative Great Ocean Ecolodge Experience. The company is not responsible, and you release and forever abandon any claim you may have against the Great Ocean Ecolodge in relation to any incidental expenses you may have incurred as a result of your booking such as visas, vaccinations, non-refundable flights or loss of enjoyment, etc. If the alternative Experience chosen is of a lower value than that originally booked then you are entitled to a refund of the price difference. If the alternative Great Ocean Ecolodge Experience chosen is of a higher value then you agree to pay the difference in price.

Booking amendments

If you wish to change your booking in any way, the following fees will apply:

  • Amendment request received by the Great Ocean Ecolodge 60 days or more prior to your original arrival date — no charge (subject to availability).
  • Amendment request received by the Great Ocean Ecolodge less than 60 days prior to your original arrival date — $80 per person.
  • Amendment request received by the Great Ocean Ecolodge less than 10 days prior to your original arrival date — $120 per person.
  • If there has been any change in the price of the experience you change your booking to, since the time of your original reservation, the new price will apply to the new reservation.

Fitness

It is a condition of booking with the Great Ocean Ecolodge that guests acknowledge that some experiences available require a certain level of fitness. We suggest that you discuss this with your physician prior to confirming your booking with the Great Ocean Ecolodge, then plan your trip and gauge your participation in activities according to your physician’s advice.

Travel insurance

We strongly recommend that you take out Travel Insurance at the time of booking. Your travel insurance policy should provide cover against personal accident, medical expenses, emergency repatriation and personal liability. We also recommend that your insurance policy covers cancellation, curtailment and loss of luggage and personal effects.

For Australian residents: Under the Federal Government Medicare Act it is prohibited for any domestic travel insurance product to provide any financial reimbursement with regard to ambulance or air ambulance services. We advise our travellers to take specific cover for ambulance cover through the respective State ambulance providers or through their own private health insurance.

A reminder of responsibilities

Just a reminder that spending time in the Australian bush requires a degree of flexibility. You should understand that your experience may be subject to change due to local circumstances, perhaps with little or no notice. While staying at the Great Ocean Ecolodge and participating in experiences you agree to accept the authority of host and tour leader at all times.

Please be aware and acknowledge that the Great Ocean Ecolodge contracts with a network of companies, government agencies and individuals to assist in the booking and delivery of experiences. To the best of the Great Ocean Ecolodge’s knowledge, these third parties are qualified to perform the duties they are contracted to perform. However the Great Ocean Ecolodge will not be held liable for any injury, damage, loss, delay or irregularity that may occur due to the actions of these third parties. The Great Ocean Ecolodge will not accept responsibility or liability for any traveller who contravenes any law or regulation of the State of Victoria. No employee or agent of the Great Ocean Ecolodge has authority to vary these conditions. This agreement is governed by the laws of the State of Victoria, Australia.

Registration Form

All Great Ocean Ecolodge guests must sign a Registration Form on arrival at the Great Ocean Ecolodge. Please note that signing the form is a prerequisite of staying at the Great Ocean Ecolodge and participating in any experiences. The wording of this form follows:

“I/We acknowledge that the Great Ocean Ecolodge and the Conservation Ecology Centre are part of a wilderness environment which has many risks and rewards not normally encountered in an urban environment. I/We accept these risks and obligations and I/we assume fully the risks of travel. I/We acknowledge that we have come here to experience that environment and agree to take all reasonable steps to avoid injury while at the Ecolodge and in the surrounding environment, both to me/us and to all members of the group accompanying me/us and to the natural environment. I/We release the Great Ocean Ecolodge and the Conservation Ecology Centre from any claim I/we may have against it for any such injury and I/we indemnify it against any claims made against it by any person in relation to any such injury”.